The astonishing new place in the marketplace.
A tremendous shift has come to online shopping. And not a moment too soon. It's omniFEEDBACK and it's very simple, yet significant. Feedback has moved from a ghost opinion to a certified evaluation. What it should have always been.
| Current feedback systems | omniFEEDBACK platform |
|---|---|
| Passive: just random reviews from unquantifiable users. Consequently, buyers must be active. | Proactive: interaction with the entire customer base. Buyers are reached by the platform with a huge time saving. |
| Anyone can give an opinion. | Feedback comes only from real customers. |
| High risk of multiple and revenge feedback from buyers or competitors. | 100% secure process for each transaction. No multiple voting. |
| Sellers have possibility to hide and moderate feedback. | Each feedback is posted without human intervention. |
| High risk for sellers to receive emotional negative feedback from inexperienced buyers. | Moratorium period before posting negative feedback and innovative Reconciliation Centre. |
| Final rating not representative. | Rating is qualified and reliable. |
| Laborious sign-in process to release a feedback. | Fast feedback release with no need to sign-in. |
| Single review for each company. | Possibility for multiple segment & location certification. |
| Rating visibility limited to the seller's website. | Extended web visibility (software plug-in) across entire www. |
| No possibility for seller to track and understand online footprint. | Enhanced brand awareness with impressions tracking. |
| No integration with brick-and-mortar businesses. | Interaction with offline vendors. |
| No possibility to evaluate real implication of "satisfied or refunded". | Certified rating for refunds & exchanges. |
| With no industry standard, no means for customers to compare companies. | Customers can finally objectively compare sellers across every business segment. |
